Welcome to the C.32 Out-of-Network Arbitration (OON) and Program for Independent Claims Payment Arbitration (PICPA) Application Website. These New Jersey Department of Banking and Insurance programs are operated under contract by MAXIMUS, Inc., a professional and technical services firm that provides support to critical federal, local, state, and foreign government initiatives.


  • If you have accessed this portal on or after August 1, 2021 your account has been migrated to the enhanced portal. An email has been sent with further instructions.
  • To submit a new case, you must do so in the enhanced portal located here.
  • To view cases submitted prior to December 6, 2021 or cases with a Case # prior to [NJ21-002647] click here.
  • To view or edit cases submitted on or after December 6, 2021 or cases with a Case # after [NJ21-002646] click here.

If you have questions contact us at njarbitrations@maximus.com.